Frequently Asked Question about YESON Wire Mesh
Q1: Can I get a lower price if I make a large order?
A: Of course, cheaper price with large order.
Q2: Can I have a sample to check first?
A: Yes, we do offer raw materials samples or small trail sample order for you to check. Just tell our specialists of the details and they’ll help you about it.
Q3: Can I come to China for Factory inspection?
A: Of course, you are much welcome to visit our factory and offices. Now we also support using ZOOM or WeChat for online factory inspection.
Q4: How do we ship the goods?
A:We will quote you the ocean freight, if the goods is not large, it will be loaded by air freight or Express. No matter any ways of transportation, our forwarders will provide professional service to ensure the goods arrives at your place smoothly.
Q5: Are you a real factory? Or a trading company?
A: Yes, we have been in providing the products in this field for 20+ years.We have both real factory ( Anping Yeson Wire Mesh Products Co.,Ltd ) and trading company( Hebei YESON International Trade Co., Ltd ), mainly produce and sell metal mesh products.
Q6: If the quality is not met my request, how do you solve this problem?
A: First of all, we don’t allow any defective products to leave our factory.We do strict quality inspection in every step. But if there is any problem, we will guarantee to solve it within 2 working days after your pictures or videos proof.
Q7: Do you have quality guaranteed?
Q8: Can you design and make as customers' request?
A: We support customization requirements from customers and provide corresponding solutions and services.
Q9: What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the courier cost. And all the sample cost will be refunded after you place the order.